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SendBird raises another $16M to help developers add chat functions to a service

SendBird raises another $16M to help developers add chat functions to a service
From TechCrunch - December 19, 2017

If you go to any companys website these days, youre probably starting to see some chat functionality more and more oftenand for good reason, as its a quick way for those companies to get in touch with their potential customers.

AndSendBird, which launched in February this year out of Y Combinator, has tried to quietly begin eating up this space by giving developers tools to quickly roll out chat functionality for those companies. While the core version of SendBird is able to handle most use cases for organizations looking for chat functionality, co-founder John Kim said that as its continued to grow and bring on more companies, those niche cases are starting to fill out and the tools are more and more capable of helping larger organizations. The company said its raised $16 million in a new round of financing led by Shasta Ventures and August Capital thanks to that, along with existing investors Y Combinator and Funders Club.

They usually have a very thorough list of use cases, a lot of people are used to WhatsApp or Slack, Kim said. They ask for features theyd like to build. Because we can work with some big companies, we go line-by-line and we cover 90% of their use cases off the bat. Others can be unique to their use cases, then we work hand-in-hand to build those features. Once we do that, the sales to the next customer become easier because we have a product thats a little wider in coverage. Thats why were able to win bigger and bigger customers in a short period of time.

SendBirdscore product is a development kit that helps companies begin to add chat functionality for their services. But Kim said much of the strength of the company is its ability to handle a big number of concurrent users, ranging all the way up to hundreds of thousands of people in the same channel simultaneously. There are plenty of obvious use cases here, like live streaming, and the company says it works with 1 million concurrent users in a single app and has 7,200 current integrations.

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