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Twitter launches a new enterprise API to power customer service and chatbots

Twitter launches a new enterprise API to power customer service and chatbots
From TechCrunch - December 19, 2017

Twitters big news this week is its announcement that its now enforcing its new policies around hateful content and abuse, but today the company is rolling out something new for developers, as well: an enterprise-level API providing access to real-time activities like tweets, retweets, likes and follows.

The addition of the API is part of Twitters broader plan to revamp and expand its API platform, announced this April. Similar to how Twitter is now trying to make things right with its user base -who have too often been the victims of harassment, abuse, hate, and threats of violencethe company has been trying to reset relations with its developer community, too.

Over the years, Twitter has pulled the rug out from underneath developers feet too often. For example, it used to encourage third-party apps,then it beganrestricting them. It hosted developer conferences, then itkilled them.And it once offered a suite ofdeveloper tools,only to turn around and sell them.

This year, Twitter aimed to turn things around by streamlining its API platform, while taking full advantage of its investment in Gnip. This included the launch of new APIs and endpoints for developers, as well as a published roadmap in an effort to boost transparency around its developer-focused efforts.

Todays news of the new enterprise Account Activity API is a part of those promised changes.

Specifically, the API is designed to help developers build apps that can power customer service, chatbots and brand engagement on Twitter, the company saysan area Twitter has been increasingly invested in this year.

The existing Account Activity API lets developers pull the full set of activities related to an account, in real-time. The new enterprise version of this API is designed for those who need data for a larger number of accounts, plus multiple webhook URLs, reliability features like retries, and managed support.

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