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Google launches a paid enterprise edition of its Dialogflow chatbot builder

Google launches a paid enterprise edition of its Dialogflow chatbot builder
From TechCrunch - November 16, 2017

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications.

In addition, Dialogflow (both in its free and enterprise version) is now getting built-in support for speech recognition, something that developers previously had to source through the Google Cloud Speech API or similar services. Unsurprisingly, this also speeds things up (by up to 30 percent, Google tells me), because apps only have to make a single API call.

Dialogflow now also features a number of basic analytics and monitoring capabilities, courtesy of Googles Chatbase service.

You may still remember Dialogflow as API.AI, which was its name when Google acquired it last year, but the company has since renamed it. The main idea behind API.AI/Dialogflow was always to give companies the building blocks they need to build their conversational agents and other text- and voice-driven interactions and to make them easy to use.

To gain users quickly, the service was always available for free (with some rate restrictions), but thats not what big enterprises want. They are happy to pay a fee in return for getting 24/7 support, SLAs and enterprise-level terms of service that promise data protection, among other things.

With the Dialogflow Enterprise Edition, they can now get all of this. Dan Aharon, Googles product manager for Google Cloud AI, also noted that this version of Dialogflow is now part of Google Cloud. That may sound like a minor thing, but it means that enterprises that want to adopt it can do so under the same terms they already have in place for Google Cloud. Say you are Spotify, you can now add Dialogflow pretty easily because it already answers all of the requirements of being a Google Cloud product, he told me. This also means that users who want to sign up for the enterprise edition have to do so through the Google Cloud Platform Console.

Google is charging enterprises $0.002 per text interaction request and $0.0065 per voice interaction request.

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