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Thoughts on the #techhearings from my time in Product Safety at Twitter

Thoughts on the #techhearings from my time in Product Safety at Twitter
From TechCrunch - November 1, 2017

I created the Product Safety and Security Team at Twitter. At different points in time I was responsible for the engineering of tools to mitigate abuse, compromised accounts and the login infrastructure, up to, and including, 2 factor authentication and password reset.

I saw first hand the beginnings of the types of actions that are now being discussed in the US Senate at the #TechHearings.

The tepid response by senior management to the millions of accounts created by bad actors and how they were using the platform discovered in our research, is one of the reasons these hearings are happening today. It was the growth-at-all-cost mentality that blinded many at Twitter to how the platform was being weaponized by the alt-right and, as we are finding out, by Russia as well. This growth at all cost was a source of frustration for many of us working in Product Safety

The social media platforms we use everyday have now become the propaganda battlegrounds of the 21st century. The trust we have put in what our friends post on Facebook, Instagram, and Twitter is influencing our political views, our social views, our views on race and gender, and our views on right and wrong. And this influence has been manipulated with devastating effect, not just by the platforms for profit, but by those that would divide us and pit us against each other.

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