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Now part of Cisco, AppDynamics update looks to deepen understanding of business performance

Now part of Cisco, AppDynamics update looks to deepen understanding of business performance
From TechCrunch - October 18, 2017

When Cisco acquired AppDynamics in January for $3.7 billion, it was a big surprise as the company was on the verge of going public. While its probably too soon to say how intertwined it will become in the Cisco product family, it continues to march forward announcing an update to the products set at the AppD Summit this week in New York City.

Todays announcements build on the companys push to become more than an applications monitoring platform, but to begin to understand the full impact of technology performance on the overall business that began at the end of last year.

Instead of simply looking at the underlying technology and how a performance issue could affect the overall experience of a customer, it wants to begin to analyze the business process itself. That means if you are looking at a process like a loan, you can follow the customer, who might start in a browser, then move to a mobile app and finally into the bank itself, and Prathap Dendi, GM of Business IQ at AppDynamics says you need to be able to track each step of that process and understand whats happening from a business and technology perspective.

The company is also beginning to look at Internet of Things (IoT) sensor data moving into the enterprise, but again, they are looking at this from more of a customer experience perspective than a traditional monitoring one. They believe if their users can understand the customer better through sensor data such as information coming from a connected car, they can begin to offer more tailored experiences for them.

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