You can now PayPal friends in Messenger and get help via chat

You can now PayPal friends in Messenger and get help via chat
From TechCrunch - October 20, 2017

PayPal users in the U.S. will now be able to send and receive person-to-person payments over Facebook Messenger, the company announced this morning. The deeper integration with Messengers platform, which will also include PayPals first customer service bot for handling customer questions and requests for help, follows a series of tie-ups between the two companies.

Last year, Facebook and PayPal announced a deepened relationship that allowed customers in the U.S. to shop from online merchants using their Messenger chat bots, then transact in the messaging app via PayPal. Customers could also choose to link their PayPal account with Messenger in order to receive notifications and receipts from their online transactions within Messenger.

To date, over 2.5 million users have linked their PayPal account with Messenger, PayPal says, and that number is expected to grow with todays news.

For starters, PayPal users can now pay their friends right inside Messengershifting some portion of PayPals $80 billion+ peer-to-peer payment volume to Facebooks messaging app.

To be clear, this is an alternative to the existing payments feature thats existed inside Messenger for a couple of years. The feature appeared, at first, to be Facebooks own competitor to services like PayPal and PayPal-owned Venmo, Square, and others. But Facebook insisted it wasnt aiming to build its own payments businessit largely saw the addition as something that just made Messenger better.

Earlier this year, Facebook added support for group payments, for example, but said it was still not taking a cut of transactions.

Starting today, Facebook is offering users the ability to choose PayPal as the funding source for peer-to-peer paymentsand it can even be set as the default, PayPal tells us.

The new option is available by tapping the blue plus icon within Messenger, then selecting the green Payments button to send or request money. Here, you can select PayPal as the source when making a payment to a Messenger contact.

Beyond just being a simplerand perhaps quickerway to PayPal someone compared with using the native PayPal app, the addition will likely be used by those in Facebooks buy-and-sell groups, including the local sales groups which are visited by some450 million people monthly,according to data Facebook shared last fall.

While the Messenger integration will bring PayPal to a large audience, its not the first time PayPal has integrated with a messaging serviceits already available via Apples iMessage, and can be launched through Siri.

When we asked PayPal if the plan was to offer a similar p2p option in other messaging apps in the future, PayPal COO Bill Ready said there was nothing to share right now.

But I think this is part of a broader movement where were meeting the user in whatever context theyre in, he added, noting that PayPal is also now available in services like Android Pay and Google Play, for example.


Continue reading at TechCrunch »